Calm, reliable operational support for small businesses who don’t want to manage the back office themselves. 

I take ownership of the admin, systems and logistics that keep your business running smoothly — so you don’t have to. 

With over 25 years’ experience in government and legal organisations, I understand confidentiality, structure and getting things right. 

My name is Viktoria Cowley, and I work as a Virtual Assistant — though the term doesn’t always capture the full picture.

A Virtual Assistant isn’t simply someone who “does admin.” It’s someone who steps into the operational side of your business and quietly keeps it moving. From managing communications and coordinating events to building systems and automations, the role is about structure, clarity and follow-through.

Many business owners reach a point where they’re spinning too many plates — not because they lack capability, but because there simply aren’t enough hours in the day. That’s usually when they realise they don’t need to do everything themselves.

That’s where I come in.

I work alongside a small number of clients, becoming deeply familiar with how their business operates so I can anticipate needs, improve processes and take initiative without constant instruction.

Often, I’m the person they didn’t realise they needed — until things start running more smoothly than they have in years.